Terms and conditions
Your right to cancel or alter your tour
We accept payment on arrival. You can pay with your credit card or with cash ISK (Icelandic króna). For larger groups (10 or more) and private tours we might ask for a deposit in advance that is not refundable. You can cancel or move to another date that is available for any reason you might have without any extra cost. We will be happy to move your booking to another date if you must do so. It provides no priority over other bookings that are already made and is only possible if we have seats available. To minimise the trouble we kindly ask you to inform us as soon as possible if you have to cancel your tour or make other adjustments.
Entrance fees, drinks, food or other refreshments, are not included in the tours.
Please keep in mind that Iceland is close to the Arctic Circle. The weather changes fast on our northern island and with it conditions change, especially in the highlands. Holasport - Secret Iceland can't guarantee a good view or sight even though the tour is operated. There are no right to demand for a refund if a tour is taken and the weather is not as good as you hoped for. Please note that in the spring, tracks and mountain roads may be closed during the period of thaw. Hólasport - Secret Iceland reserves the right to cancel the tour or alter routes, itineraries or timetables should the necessity arise, including irregularities due to adverse weather or road conditions. No responsibility is taken for losses or expenses due to delay or changes of weather or other unforeseeable causes. The estimated duration of tours as indicated on our website are standard times and can vary according to road or weather conditions.
Our guides are specially trained to deal with changing conditions and their number one priority is to make decisions with your safety in mind. Please respect your guide’s authority to do so. All volcanic and geothermal areas, caves, glaciers, lava, mountains and other out door trips are undertaken on the responsibility of it's participants. Holasport - Secret Iceland does not take any responsibility for accidents that occur to its customers on the company's trips.
Nov. 3rd 2016